SHIPPING & RETURNS

Where we ship: Canada only (from Montréal, QC)
Carrier: Canada Post (tracked services)
Processing time: 1–3 business days (Mon–Fri). During peak periods, processing and transit may take longer.
Rates: Calculated at checkout and paid by the customer. Rates reflect shipping, handling, and protective packaging.
Tracking: You’ll receive a confirmation email with a tracking number once your order ships.
Estimated delivery: 1–5 business days after dispatch, depending on destination.

Warm-weather note (melting): Our moisturizers are oil/butter–based and may soften in heat. This is not damage. If your balm arrives soft, place it in the fridge to re-set. Performance remains unchanged.

 

Local Delivery — Montréal (LaSalle only)

Leave at Door · Choose Date · 1–2 hr window emailed morning-of · 5-Day Lead Time

• Service area: Addresses within LaSalle only (shown at checkout).

• Fee: Shown at checkout. 100% of your local-delivery fee goes to our local delivery team.

• Scheduling: At checkout, choose a delivery date. We require a minimum of 5 calendar days to handcraft and prepare your order.

  • If a date sooner than 5 days is selected, we’ll move it to the next eligible date and confirm by email.

• Window notification: We’ll email your 1–2 hour delivery window the morning of delivery.

• Apartments / access required: For secured buildings, please provide your buzzer/intercom code, unit number, and any entry notes at checkout.

• Leave at door only: No signature. We leave your parcel at your door or with lobby/concierge/mailroom if applicable.

• Photo proof: A timestamped photo (no faces) is taken at drop-off and emailed to you. Responsibility transfers to you once the photo is sent.

• If we can’t access your building/door: The order is marked Attempted. You can reschedule a new drop-off (fee applies) or switch to Canada Post (postage at your expense).

Address accuracy: Please double-check your shipping/delivery address at checkout. If a parcel is returned (incorrect/incomplete address or unclaimed), we can reship (new postage/fee applies) or refund the product price minus all shipping costs once it returns to us unopened.

Delivered but not found: If the carrier marks Delivered and you can’t locate it, check with neighbours/concierge and contact Canada Post. We’ll assist with a carrier inquiry, but Achii isn’t responsible for theft or packages scanned as delivered.

Changes & cancellations: Once fulfillment begins, orders can’t be changed or cancelled.

We may update this policy at any time. Updates will appear on this page.